Switching from Fresha to Orbis Salon

What Fresha does well

Fresha is a polished, popular platform with a genuinely free starting tier and a large marketplace that helps clients discover salons by treatment and location. Many UK salons run on it happily.

• A free starting point with no monthly subscription on the basic plan.
• A large, established marketplace for discovery by new clients.
• Booking, payments and POS within one managed ecosystem.
• A well-designed interface many salon teams find intuitive.

If Fresha is working well for you, that's genuinely fine — this page is for salons whose needs have changed.

When Orbis Salon is the better fit

Salons usually move because what they want from their software has changed — not because their old system stopped working. Common reasons:

• You want your website and booking journey on your own domain, under your own brand.
• You would rather clients build loyalty to your salon than to a marketplace app.
• You want a done-for-you setup — website content, booking configuration and launch handled for you.
• You want one platform that also covers forms and consent, stock, staff pay reports and a client portal.

Want a feature-by-feature view instead? See our Fresha alternative comparison.

What can usually be migrated

Exactly what comes across depends on what Fresha lets you export on your plan — but our Import Centre handles CSV and spreadsheet imports for the essentials:

• Client names & contact details
• Client notes, where exported
• Services & prices
• Staff & working hours
• Products & stock lists
• Upcoming appointments, where available

We review your export files with you before the switch, so you know exactly what will and won't come across — no surprises.

What to check first

• Your contract & notice period Check whether your current plan has a minimum term or notice period before you cancel.
• Data export options Export your clients, appointments and sales history while you still have access — export options can vary by plan.
• Upcoming bookings & deposits Plan how future appointments and any held deposits or prepayments will be handled during the changeover.
• Vouchers, packages & balances List outstanding gift vouchers, course balances and memberships so they can be honoured in the new system.
• Your domain & booking links Check who controls your domain and update booking links on Google, Instagram and Facebook on switch day.